Published on 23 May 2009. Fun little thing to do. Especially speaking to a bunch of people including Srinivas Bhogle, Aakash Chopra and Greatbong.
Click top right to expand, read and so on.

P.S. Prepared before the semi-finals. So some stars might be conspicuously absent.

First of all I solemnly declare that I really did like Watchmen. Decent story, nice snarky sense of humour all over the place and lots of things, like costumes and guns, for little boys to gush over. Also heroine in latex suit. And heroine out of latex suit.

But also I had the chance to laugh verily at that oft-overlooked barometer of the social zeitgeist. (No idea. Just sounds cool.) The customer service feedback book.

Once you’ve done many weekends of women’s clothing shopping with the missus, as I have, you learn to, discreetly of course, find other things to amuse you. And within the sterile enviornment of our malls and department stores this is no mean feat. So I end up hanging around reading the vision statements of retailing companies, memorizing the US-European-UK-Asia-Klingon size conversion charts for shoes and internalizing material on why the design irregularities in Fabindia merchandise celebrate the eccentricity of handmade production.

And sometimes I go to the LCD/Plasma TV department, where they have all the TVs wired to the same DVD player. If you stand facing the huge display wall and then the image on the TV’s suddenly flip to one side, like in an external shot of a passenger jet, you get this awesome dizzy feeling. Try it. Don’t throw up.

And then a couple of years ago, at a W store, I discovered the customer feedback book and stood at the cash counter reading it cover to cover. It was freaking awesome. Seriously, somebody should publish one of those.

Sure most of it is just the usual "SMS when there is sale" and "Customer service is good, but price is slightly high" variety. But every once in a while there will be this awesome gem of humour or human frailty that cracks me up.

Ever since then I always make it a point to flip through these feedback books whenever I can.

So imagine my glee when I discover one at PVR Saket. It was just lying there by the popcorn counter, unloved and covered in mysterious sticky patches. With hajaar time to go before the 11:10 PM show, the missus and I began to flip through the book. There weren’t many entries. Someone from the staff had ripped off a good one-third of the book from the front. But the dozen or so pages left had plenty to think about. I present a few choice, mildly amusing pickings in the form of blurry BlackBerry photos and associated transcripts:

No. 1:

Okay making fun of someone’s English is a little below the belt. But come on. If you can spell ‘ambience’ you should be able to spell ‘great’ too right?

Text: ‘Grat service, ambience is very good.’ Yup. Cheap shot.

No. 2:

Some customers can be very choosy indeed you know. For instance, a few insist that the staff maintain the highest standards of personal hygiene.

Text:  ‘clean, friendly staff’

No. 3:

Don’t you just hate those movies that simply refuse to get along with you? They just refuse to listen to reason.

Text: ‘Nice place, reasonable movies, seating needs to be more comfortable.’

No. 4:

The best customers are those who leave clear, actionable feedback right? Right? Then these are the worshtest ever.

Text: ‘Its a fun place to hangout with friends!!’ Followed by ‘same’ and ‘same’. Thanks a lot!

No. 5:

This one is without doubt my favourite.

Text: ‘It is a beautiful and romantic place for 3 guys.’

Don’t ask me. I just report it as it is.

(P.S. Big scale blog redesign is being contemplated. We might post less frequently than usual because of that. Heh heh. Ayyo.)

And now before you go please contemplate donating for a good cause. Choose from one of the many certified NGO’s at GiveIndia.

(A travelogue in many parts–I promise–written without any restraint at all. Truthful mostly.)

Trained by years of three-hour long summer vacation flights across the Arabian Sea, I am not one to dawdle with drinks and dinner inside an airplane cabin.

When you flew the dreaded Gulf Air connection between Abu Dhabi and Bombay your whole strategy was about speed and accuracy. Drink your first Johnnie Walker miniature too slowly and you were doomed. By the time the drinks trolley made its circuit and came back the only spirits left would be cans of lukewarm Heineken from within the bowels of the trolley and a couple of mini-bottles of white wine from great wine producing nations such as Turkey and Paraguay:

“This exquisite wine, also available in distinctive looking tetrapak boxes, is fruity with echoes of berry that give way to an after taste of burnt toast followed by full-bodied projectile throwing up.”

This was because two rows behind you sat bachelor boys Anto, Johnny and their friend Anto Johnny. All of them veteran Gulf Air flyers, who, over many years of annual leave trips, had perfected the art of hitting the drinks trolley harder and faster than a majestic Venkatesh Prasad cover drive crashing straight back into his stumps.

Miniature bottles of whisky, which Malayalis frown upon as a matter of principal, were thrown back by Anto and company two at a time in rapid-fire succession. Sometimes even before the stewardess has turned back with plastic glasses and peanuts. While the hapless crew-member shuttled between seat and trolley, a few bottles were stealthily slipped into pockets for the drive home from the airport. By the time Anto reached home in Chalakudy he was very, very happy and enveloped in a mixed mist of Johnnie Walker and Brut pour homme.

So you can imagine my chagrin when the cabin crew of my Delhi-Dubai Emirates flight not only kept all of us well nourished with many assorted beverages–“We only have Absolut vodka sir. Will that do?” “Alas! I will manage somehow. GLUG.”–but I was also among the first few people in Economy Class to be served dinner.

This may sound very grand and all, this being served before everyone else. However two things can make this very uncomfortable.

First of all you must realise that Economy Class travel is one of the great social levellers of the modern world. No matter what you are in the world outside–consultant, journalist, social media evangelist or investment wanker–if your boarding pass says Economy you have been grouped up with everyone else sitting around. So what you if you have a Blackberry and a tiny, almost pointless laptop? Since you clearly can’t afford Business or First shut the eff up and eat cold butter and drink warm beer like everyone else bro.

But this forced social homogenity also means that any preferential treatment by the cabin crew causes cabin-wide consternation.

“What did that boy just get? A coloring book! I want one immediately!”
“But darling you are 34!”
“So what stupid man. We are entitled to everything they are… Look someone’s getting an extra BLANKET now!”
“Oh please be mature woman and pilfer the cutlery like we planned.”

(I won’t tell you exactly who but one of my relatives is an expert at pilfering things from an airplane. When people visit for dinner parties she tells them that the cutlery, dining set, toilet paper, moisturizer and most of the sofa cushions were gifted to us by someone “high up in Cathay Pacific who get these things for free during Diwali.”)

So in all things Economy class passengers must be treated alike. Anything less could lead to revolt, uprising and eventually the guillotine. So when the stewardess placed dinner before me many a malicious eyebrow was raised. Apparently Emirates had actually taken the meal preference I had entered online seriously. And they brought me my seafood special before the regular meal trolley made its rounds.

Excellent customer service, but the craning necks and irate whispering was disconcerting. I waited for everyone else to be served before launching into an excellent prawn cocktail appetiser and salmon fillet main course. Most excellent.

Adding to my difficulties was the second factor: the pregnant German woman sitting across the aisle on my left. This big-boned frau was in that stage of pregnancy that medical professionals call “Feed or avoid”.

She polished off her meal tray in seconds, bread roll and all. And then, after shifting around in her seat for comfort, demolished her husband’s meal tray as well. Utterly unsatisfied she then turned around and glared. At my food. Incessantly. Not a prawn went from bowl to my mouth unobserved. My engagement with the fillet and her keen observation of the same was a remarkable case study in my hand-her eye coordination.

When she finally realized I had a different meal she summoned a stewardess demanding an explanation. Which was promptly offered in the form of a third defenceless meal tray. I quickly finished dinner while Mother Germany was distracted.

The missus, meanwhile, was having her own set of problems with another German who sat next to her. This gentleman was a standard issue Lonely Planet traveller perhaps en route to a connecting flight back home from Dubai. A nice short, stout fellow who spent the entire flight reading a German book.

Not that the missus did not try to quash his attempts to do this. First she dropped half lemon welcome drink in his lap. He laughed it off. And then, during the beverage service, most of a glass of orange juice fell over as well. He smiled and she apologised profusely. The glass of water she tipped over during dinner did not amuse him one bit. And then, in a stunning last act, the missus let go of the inflight entertainment system remote control which snapped back on its spring-loaded cord, whipped across the meal tray and leg-glanced the chocolate pudding over and onto his foot. He was enraged and looked this close to invading Poland as is the way of his people when pissed.

Needless to say she remained motionless for the rest of the trip while I sat back and enjoyed an in-flight entertainment system that, for once , was not programmed in Fortran.

And as I sit in the cabin watching grim, grey televised interpretations of Kurt Wallander novels with Kenneth Branagh playing the title role, let me tell you a little about the fortnight’s worth of travelling and sight-seeing that lay ahead.

The missus and I had cherished plans of a fortnight in South Africa for a couple of years. What with the brother-in-law having moved to Johannesburg a long time ago. Also Bill, as we shall henceforth call him, had this great Punjabi need to take me there all expenses paid and treat me like a king. Who am I to say no.

Alas just when it looked like the missus and I had managed to wheedle out some leave time together to pay him a visit the global economy crashed. Bill’s employers were not immune to the meltdown that hit the banks. And after weeks of turmoil and tension he was finally asked to suddenly move permanently to London. Off went Bill to a cozy two-bedroom two-bath place in Islington, just a few minutes walk from Arsenal football club’s Emirates Stadium and around the corner from Holloway Road tube station.

Weeks later when we found that Emirates was giving away Delhi-London-via-Dubai return tickets at around Rs23,000 per person after tax we did not hesitate. Tickets were booked and Bill was immediately asked to set aside a sizeable portion of his 2008 bonus. Bill, dear loving Bill, did even better. He booked tickets for a football match, a West End musical, and even arranged for a local SIM and mobile phone.

(Remind me later to tell you why and how you boys must marry into a Punjabi family only.)

Later after some group gmailing the two week long trip became much more exciting. Since we’d be landing just before the long Easter weekend the first item on our agenda would be a three-day road-trip across Scotland. Edinburgh and Inverness would be the highlights. And joining us, yay!, would be a jolly group of eight friends, all bankers in London. None of them, let me assure you, had anything at all to do with CDOs, CMOs and sub-prime mortgages. I don’t mix with those types anymore.

So where was I? Ah yes watching Kenneth Branagh as Wallander on the Emirates inflight entertainment thingie. Before the flight I had no idea that Henning Mankell’s Wallander books had been made into a TV series. If you are one of the few people I haven’t already forced to read Scandinavian crime fiction then I implore you to do so. Mankell is most good. But my favourites are the ten books of the Martin Beck series written by Sjowall and Wahloo. The husband-wife team produced delightful crime novels all set in the Sweden of the sixties. The books are all very grim with short days, long nights, grumpy people and overcast skies. Still they manage to be funny and utterly enthralling.

After one and a half episodes of Wallander I began to drop of to sleep and so switched the channel to audio tracks of Seinfeld stand-up. I had heard every single one before. Perfect background chatter, then, to fall asleep to.

The changeover in Dubai was smooth as butter. We deplaned, ran our shoes, belts and bags through an X-ray, did a quick circuit of a huge, shiny and impersonal Duty Free section before swiftly boarding the connecting flight to Heathrow.

A splinter of nostalgia shot through me as I picked up a copy of the Gulf News from a trolley outside the plane door. (NRIs nod in understanding please.)

And then in just a few minutes we were inside, the doors were pulled shut and I continued watching Wallander where I had left it off before.

Now I will spare you detailed narration of six hours of flight travel as I have to run right now. I just turned thirty years old a few moments ago and I am celebrating by cracking open a packet of Lindt dark chocolate to celebrate with the missus.

Do return in a day or to when we will continue on into Scotland and talk about the most complicated problem tourists face when they fly to the UK. Exactly… the Mensa puzzle device that operates the shower in hotel bathrooms.

Till then, as they say in the United Kingdom, ciao!

(By the way the people at GiveIndia do good work. Check them out. Click below. Go on.)

When we first met and got talking, it sounded just like another one of those coffee-shop mouth-off sessions with Pastrami. (No. Not that Pastrami. This is about the other one. Different business. Same complicated personality.)
Every couple of weeks Pastrami, the missus, a few other mutual friends and yours truly get together to, by and large, make fun of each other. Take each other’s trip. Now you might be forgiven for thinking that this sort of routine gets lame after a while. How much fun can you poke at the same people fortnight after fortnight right? Right?

Wrong.

Pastrami and I once spent an entire overnight train journey making fun of a particular female friend’s nose. Five, maybe six hours of purely nose-based humour.

It was quite a remarkable nose of course. Long, pointed and with a mid-stream course correction that made it hook downwards, and slightly to the left hawkishly before ending in a well-tapered, not at all chunky point. It was not a freakish nose. Some people could have pulled it off. Alas our friend was not one of those. And when extreme boredom struck Pastrami and me minutes after leaving Aurangabad station, we quickly converged on the nose for amusement:

“So does it echo a little bit when you sneeze?”

“Can you touch your tongue with the tip of your nose?”

And the classic:

“How can you possibly head-butt anything at all?”

Alas this particular evening Pastrami had other things to talk about. Which, if I had known about, I would have made up some random excuse, something marriage related perhaps, to avoid meeting him.

Let me explain.

As soon as we settled into one of the tables in the corner at the Costa(lot for) Coffee at Connaught Place, Pastrami squirmed a little uncomfortably in his chair, as men do in such circumstances. And then he said: “Sidin. I have fallen in love. I have asked her to marry me.”

I kept scrolling through Twitter updates on Blackberry hoping that the moment would pass and Pastrami would move on to something else. But he did not. He repeated: “Dude! I am in love. I have asked this girl to marry me! Dude. Listen!”

And so I had to.

Now in most cases when a close friend falls in love and decides to propose to someone, this is a cause of great joy for the entire friends circle. And naturally so. Aren’t we all glad to see a friend find that someone special to spend the rest of his or her life with in love and affection, till some form of gaming console or broadband connection do them apart?

Not exactly. In reality there are several base, negative and downright selfish reasons why we are glad to see a friend hook up with someone.

For instance married men love to see single male friends hook up because there are really only so many times you can laugh off other people’s bachelor exploits before slowly crying yourself to sleep on your side of the double bed. Single men also love to see other single men hook up because, thanks to the weird probabilities that govern male life, your friend is going to date some smoking-hot Anjana Sukhani look alike. A babe who is SO out of your league that she is in some completely other sport if you know what I mean. (Anjana will then fool around with you because you are harmless and call her “bhabhi” all the time, when your actual mental train of thought is more along the lines of “slutty nurse”.)

I am not one to hypothesize how women’s minds work. But when a girl decides to hook up with a guy, I believe her female friends’ mental flowchart is as follows:

1. Wow she is going out with someone!
2. The bastard better agree to marry her…
3. Because she would look so AWESOME on her wedding day (leading to the most important and critical next thought…)
4. AND THEN I CAN GET MEHNDI DONE!!! WOO HOO!!!

But in Pastrami’s case things are not so. When Pastrami tells me he is in love, my train of thought is along the lines of:

Oh. Shit.

This is because, for all the years I have known gentle, sensitive, prone-to-auto-accident Pastrami he always, without fail or exception, falls for the MOST CRAZY ASS WOMEN in the world.

I do not jest. These women are freaking night-mare inducing, restraining order generating insane. Stark raving. And that is saying something for that gender.

For instance there was the one that would always drop in, to say hi and possibly make out a little, by barging into his room without warning Kramer-like. Initially this was a cute quirk that temporarily suspended Pastrami’s “I will be naked when I am alone” habit. Later we discovered it was because she wanted to know if he was ever with any other women in person or on the phone.

Then there was the one that, in her spare time, wrote jolly comic verse about people who wanted to commit suicide.

And who can forget that crazy girl from Goa who’d break up one day, drop in for the night the next, then break up again. And then sex chat with him on Google Talk only to break up again and then make up again and then sex chat again all in the space of a brief afternoon. She left poor Pastrami a mess of mixed messages and hair-trigger emotions for weeks. I’d ask him if he wanted to do coffee and he’d ask, reflexively, if it was because he’d ”screwed up something again without knowing.”

And in each of these cases Pastrami wanted to marry them immediately and have children and a house in the hills. Alas it would be left to his friends to pick up the pieces and console poor Pastrami and nurse him back to sanity. Largely by making jokes about unrequited love around him till his sorrow was spent and he laughed along.

So when he sits in a cafe and breaks the news that he is in love yet again, ideal responses would be to talk him out of it, hit him over the head with that humongous cup at Costa and hope he develops retrograde amnesia, or stab yourself in the throat with that ridiculous cheese twisty thing they serve there and then die a slow death. Anything but the crazy woman you’d have to handle for him.

Alas I was just in the middle of Retweeting something on the Berry and, before I could pick up an ornamental polished marble ball from the potted plant, Pastrami blurted it all out.

The young lass was well-known to all of us having been a year junior to us in college. She was of sound mind and had a penchant for some emotional poetry. And a looker to boot. So prima facie there was nothing to suggest a mental imbalance other than the usual womanly foibles. (Stuff like “You just like Yoda because he talks funny.”)

And then Pastrami began to speak of how they’d been in touch for a long time over email and chat—the lass works abroad. And how after a recent visit by her to Delhi he’d decided that they were meant to be together forever:

P: “Sidin, she came all the way to Delhi just to meet me. For a few hours. From XXXXX!”
S: “No shit. Did she say that? Did she say she came JUST to see you?”
P: “Well not in as many words. But she has no other friends. No other family. Only me. ONLY ME! DON’T YOU SEE! IT IS FINALLY HAPPENING!”
S: “Are you’re sure she did absolutely nothing else at all in Delhi?”
P: “There was this friend’s wedding. But otherwise every minute of her day was Pastrami-time!”
S: “Oh shit.” (Reaches for cheese twisty.)

And if that wasn’t weird enough Pastrami then narrated, in great unnecessary detail, about all the conversations that they had and all the subsequent insights into her personality.

For instance he was going to propose to her in Paris (The city. Ha!). Because that’s the place she’d got on her “Which is your favourite city in the world?” quiz on Facebook. Also he had discovered that her favourite poem in the entire world was Rabbi Ben Ezra by Robert Browning. So he’d asked for her hand in go-out-ship by quoting the “Grow old along with me, The best is yet to be.” lines from that poem.

Pastrami also said that the few moments they’d spent together in her hotel room was heavy with sentiment and emotion. They had hugged at some point and according to Pastrami it felt “just right”. And even the woman said that she “loved the hug”.

So far things seemed normal. Apart from a penchant for poems that are over 190 lines long, our lass seemed largely harmless. And then, just when I thought he’d finally found a sane woman, Pastrami said:

“Just yesterday she called me at 4 in the morning and asked me to write a poem for her on the spot. It was magical Sidin. This despite the fact that she is yet to come to a decision whether she loves me.”

Completely unlike the CBI, I was stunned by this new evidence. What? She did not love him yet?  She was still making up her mind? Extempore poetry at 4 AM? WTF?

Apparently, Pastrami explained, our girl was still coming to terms with the fact that someone was in love with her. Apparently she did not know if she was ready to reciprocate. She was still not getting “goosebumps” when she thought about him. Also it seems she was sill trying to find out what the “concept of love” really meant to her.

Pastrami asked me if I got goosebumps when I thought about the missus. Because the missus was sitting with us at the time, I told him that in many parts of my body the skin was permanently goose-bumped, like a durian, from intense affection. I then asked Pastrami how HE knew that he was in love. He said that the magical moment had been when he had escorted her to Delhi airport.

They’d reached well in advance of her flight and he’d taken her to that shady south Indian restaurant near the terminal for a coffee. After snacking and chatting, presumably about weird poetry, they got up to leave. Both of them approached the cash counter and she’d insisted she’d pay. Suddenly her mind went blank calculating her bill, she fumbled for her wallet and, according to Pastrami, “she just looked so darned adorably silly fumbling with a simple bill.” Pastrami immediately swooped and picked up the tab.

She said that her brain was suited more for poetry than mathematics while Pastrami’s mind was so analytical and fast. Never to let a moment like this go waste, Pastrami uttered a line that has never been used between a man and a woman in a romantic setting before:

“Darling I just love to see you doing silly things. And fumbling with math. Frankly my dear, I think my left brain is in love with your right brain…”

She was left speechless. Also all of us and one passing-by Costa waiter.

It was clear that Pastrami was quite pleased with his monumental pick-up line. He sat back in his chair at Costa and smiled smugly. He asked me what I thought. I told him that it was a great line. And then made a joke about how Pastrami and Poetry Babe had at least one good brain between the both of them.

The rest of the night all of us just sat and mostly made fun of Pastrami’s brain. Or the left half in any case.

As for their love story it progresses gradually. The lass is still waiting for her moment of epiphany when she suddenly gets goosebumps and realizes her passionate love for good old Pastrami. Pastrami spends most of his nights, pen in hand, ready to create magnificent poetry for her at a moment’s notice. This is what he wrote that day at 4 in the morning:

To understand a love that is unrequited
Consider a candle that is, at one end, ignited.
If you respond that it’s the standard way it is conflagrated
Wait! I’m not done. Let me make it a little more complicated.
This one-side-lit candle, further, balances about a delicate axis
and, as one side wanes the other, relatively, waxes.
And this creates an imbalance which, as we know, Nature abhors.
But what is to be done when one party is indifferent while the other adores?

And the only thing keeping this world from going completely crazy
is that while A loves B, B loves C all the way through till Y loves Z.
Though the As, Bs, Cs, all the way through till the Ys will complain
that, with one-sided love, imbalance is, only, a minor pain.
And when A speaks of B
you can clearly see
that B’s mere presence
justifies A’s existence.
But when B speaks of A
suffice to say
from how A is derided
Love is, clearly, one-sided.

Unrequited love also, it seems, makes the skin thick.
Words from B that would, earlier, have cut to the quick
no longer seem to affect A in any way.
Also rendered ineffective is any passion A might display
What A and B fail to realize
is that as each candle diminishes in size
A and B, inexorably, draw near
and where A ends and B begins becomes unclear.
And while B is resisting and A is pining
even this dark cloud has a silver lining.

Let the Lovers and the Loved always recall
that ‘tis but one wick that connects us all.

Yes. Pastrami is really, really in love.

Crap.

Now I can finally tell you peeps why the blog slowed considerably over the last one year. Look what came in the mail today: (I’ve blacked yellowed out some bits due to contractual obligations.)
 

Couple of things to point out:

1. Yes my name is still causing trouble. Sigh. I might change it to something else so that it looks better in book stores. Like “Dan Brown Vadukut”.

2. Will update on expected dates, title, excerpts and so on as soon as I get inputs and go-aheads from the Penguin people. Currently I am thinking of calling it “A short history of nearly every five point someone slumdog white tiger’s letters to Penthouse”.

3. A very big thank you to all you guys. This blog is quite the community story you know. So collective high-fives all around.

4. Set aside money right now to buy it when it eventually comes out.

Yay!